Technician, Endpoint Support (College of Education)

Posting Number SF01961

Job Title Technician, Endpoint Support (College of Education)

Position Number 109811

FTE 1.00

FLSA Exempt

Position Type Professional Staff

Union PTAA – Professional/Tech/Admin Assoc

Pay Grade Level Grade Level: 12

Pay Grade Range Salary Range: $65,980 – $100,314

Status Calendar Year, Full-time, Permanent

Department Info Tech Services

Contact(s) 

Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)

Contact Phone/Extension 

Contact Email 

Physical Demands 

Campus Location Kingston

Grant Funded No

Extension Contingency Notes 

Job Description Summary 

The search will remain open until the position has been filled. First consideration will be given to applications received by March 11, 2025. Applications received after March 11, 2025 may be reviewed depending on search progress and needs but are not guaranteed full consideration.

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About URI:

The University of Rhode Island enrolls approximately 17,000 students across its graduate and undergraduate programs and is the State’s flagship public research university, as well as the land grant and sea grant university, for the state of Rhode Island. The main campus is located in the historic village of Kingston, and the Bay Campus is located in Narragansett. Both campuses are near major beaches in a beautiful coastal community. URI is just 30 minutes from Providence, RI and within easy reach of Newport, Boston, and New York City.

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Please Note: After an initial onboarding period, this role will be eligible for a HYBRID WORK SCHEDULE with one or more days per week OFFSITE.

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BASIC FUNCTION:

Responsible for information technology systems endpoint devices supporting a department or area. Provide expert assistance to customers on a wide variety of endpoint devices including desktop, laptop, and mobile devices. May also serve on a project team that involves other support staff. Perform duties and responsibilities with minimal supervision.

Duties and ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:

Support the full range of the university endpoint application products including implementation,

installation, maintenance, and technical end user support.

Serve as an expert resource for end users of endpoint computing devices for all organizational units at the university.

Work with distributed IT staff to support their endpoint service delivery activities.

Understand, support, and embrace provisioning of secure distributed endpoints including remote

management, proactive account management, and direct end user support.

Work collaboratively with both internal departments, other IT professionals, and end users to ensure the effective usage of endpoint devices for our community.

Provide authoritative assistance to customers and team members including direction and training.

Assist in developing, maintaining, and improving services that provide satisfied user experiences.

OTHER DUTIES AND RESPONSIBILITIES:

Maintain a high level of understanding of campus trends and needs as they relate to endpoint computing.

Keep abreast of trends in end point computing devices as well as current security laws and policies as they relate to managed IT endpoint computing.

Maintain proficiency in IT skills for assigned systems, endpoint industry trends and terminology used to support and deploy systems.

Perform other duties as needed in a fast-paced environment in which technology changes rapidly.

LICENSES, TOOLS, AND EQUIPMENT:

Various endpoint software, IT service management tools, remote endpoint management tools and IT security terminology and practices.

Required QualificationsREQUIRED:

1. Bachelor’s degree.

2. Minimum of two years’ experience overseeing a range of technologies.

3. Demonstrated experience with IT service management processes and best practices.

4. Demonstrated experience in customer-oriented interactions and communication.

5. Demonstrated experience working with both technical and non-technical staff and stakeholders.

6. Demonstrated strong interpersonal and verbal communication skills.

7. Demonstrated proficiency in written communication skills.

8. Demonstrated technical communication skills.

9. Demonstrated ability to work both independently and collaboratively.

10.Demonstrated ability to work with diverse groups/populations.

Preferred QualificationsPREFERRED:

1. Demonstrated experience in higher education.

2. Demonstrated experience andengagement in current IT/technological trends.

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ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.

Environmental ConditionsThis position is not substantially exposed to adverse environmental conditions.

Posting Date 02/18/2025

Closing Date

Special Instructions to ApplicantsPlease attach the following 3 (PDF) documents to your online Employment Application:

(#1) Cover letter.

(#2) Resume.

(#3) Other Document – References – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application).

Quicklink for Postinghttps://jobs.uri.edu/postings/14781

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