Trade Floor Support Analyst

Requisition ID: 238909

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking, and Capital Markets businesses.

The Derivatives Rates team delivers functional and technical solutions to support core business lines globally, including Global Banking & Markets, Group Treasury, and Global Wholesale Operations. We are a collaborative, agile, and results-driven team focused on enhancing our modernized derivatives trading platform.

The Role

We are seeking a Trade Floor Support Analyst to provide first-line support for our in-house derivatives trading platforms in a dynamic trade floor environment. This role involves close collaboration with front office users to resolve system usage issues, perform trade analysis (e.g., MTM, risk), and support ongoing enhancements to trading systems. This role will also work with product managers, developers, and business stakeholders to gather requirements, and ensure successful delivery of system enhancements and project milestones.

Is this role right for you? In this role you will:

• Act as primary support for production issues on the trade floor, ensuring timely resolution of issues and minimal disruption to trading activities.
• Manage incidents, perform root cause analysis, and handle escalation procedures.
• Gather and document business requirements for enhancements and new features within the Trade Management stream.
• Support monthly sprint planning by coordinating with Front and Middle Office users to prioritize deliverables.
• Create and maintain JIRA tickets and Confluence documentation to track requirements, issues, and changes.
• Collaborate with senior team members to analyze and resolve moderately complex business problems.
• Support the full OTC trading cycle from Front to Back Office under guidance from senior team members.
• Foster strong working relationships with front office, sales, and operations stakeholders to support business needs.
• Assist in defining user procedures, workflows, and training materials for new system features.
• Respond to ad hoc business queries and support user training across global teams.
• Continuously develop knowledge of financial instruments, trading workflows, and regulatory requirements relevant to the derivatives space.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 2–4 years of experience as a Business Analyst in a technology or application support team.
• Exposure to Capital Markets, Rates Trading, or OTC Derivatives is preferred.
• Familiarity with Agile methodologies and software development lifecycle.
• Experience with JIRA, Confluence, and test case design.
• Strong communication and documentation skills.
• Strong SQL and Excel (formulas/VBA); Unix/Python knowledge is an asset.
• Analytical mindset with a willingness to learn and grow in a fast-paced environment.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – no matter where you choose to work from

#LI-OnSite

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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