Transborder Coordinator

Job title:

Transborder Coordinator

Company

CMA CGM

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.YOUR ROLEResponsible for managing export transactions, including all related activities for an assigned base of accounts. Set priorities for team, expediting transactions and tasks to meet customer expectations and government requirements. Monitor the quality of service including documents produced by the team. Models and acts in accordance with our guiding principles and core values.WHAT ARE YOU GOING TO DO?

• Develop and provide excellent customer service to internal and external customers.
• Process documents and information through the established export system.
• Assume responsibility for establishing specific new accounts as requested by supervisor.
• Review all documentation and forms, maintain communication with clients and review their export process on a regular basis.
• Maintain client profile and databases.
• Coordinate the processing of shipments to the carrier and any government agency examinations and compilation of documents that may be required.
• Perform all functions within defined time frames for processing the delivery of cargo and invoicing the client.
• Conduct timely collection of receivables.
• Reply to overseas inquiries in a clear, concise and timely manner.
• Maintain clear, oral and written communication with clients.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advanced technical questions to the appropriate staff member.
• Monitor the team’s performance and identify transactions and tasks that require special handling or expediting.
• Review all shipment export documentation and client invoice packages prior to distribution.
• Adhere to all international shipping regulations.
• Inform supervisor of any problems or irregularities discovered within assigned transactions.

WHAT ARE WE LOOKING FOR?

• Ability to read, analyze and interpret complex procedures or regulations and write correspondence and procedural documents.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.

• PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to speak effectively before groups of customers or employees.
• Responds promptly and professionally to customer needs and solicits customer feedback to improve performance. Recommends solutions to common problems.
• Gives and welcomes feedback, and contributes to building a positive team spirit.
• Must be able to read, write and speak English fluently.

Minimum:

• High School Diploma or GED.
• Minimum 1 to 3 years related experience.
• Knowledge of USA and Canadian Customs.
• Professional certification may be required in some areas.

Preferred:

• Associates Degree.
• Minimum 1 to 3 years industry experience.

Travel: NoneWHAT DO WE HAVE TO OFFER?With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.#LI-CA1At CEVA we are committed to creating a safe and healthy work environment.We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Expected salary

Location

Mississauga, ON

Job date

Wed, 18 Dec 2024 07:29:41 GMT

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