Transload Agent in Richmond, British Columbia

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.  

• Receive documents

• Ensure smooth and timely shipment process flow

• Ensure all customers standard operating procedures are followed as per the SOP

• Interact with customers in arranging their shipments, meeting customer service standards

• Ensure accurate and timely data entry into our operating system

• Monitor shipment reports to ensure total customer satisfaction

• Dispatching and tracking shipments

Support the Supervisor in the following areas:

• Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry

• Build and maintaining strong relationships with customers

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

• Monitor invoicing and BNP report where needed.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Be a guide for the team – mentor agents and ensure that positive attitude is maintained within the team

• Ensure team meets company standards of 52 hours training per year per employee

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)

• Be continuously open and positive to implementing new system changes and enhancements with your team.

• Join daily customer calls.

• Update workboards

• Global logistics industry knowledge

• Minimum 2 years Expeditors’ or industry experience

• Good computer skills (e.g., Advanced MS Excel skills, MS Word)

• Excellent organizational skills, time management skills 

• Experienced in handling transport documents and operations.

• Hazardous Materials certification (preferred).   

• Fluent in English

This section lists physical demands required of this job:

• Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc. 

• Write with pencil/pen/marker

• Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.

• Capable of collaborating with team members in a fast-paced warehouse environment

• Responsible for opening or closing the warehouse daily.

• Assisting drivers by providing the correct documents and shipments.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life Insurance

• RRSP Retirement Savings Plan

• Employee Stock Purchase Plan

• Training and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.