UX Design Researcher

Job title:

UX Design Researcher

Company

Randstad

Job description

Our client in the banking industry is looking for an experienced UX Design Researcher to join their Human Centered Design (HCD) team. In this role, you’ll be instrumental in shaping exceptional user experiences across a variety of digital touchpoints, including websites and mobile applications for banking, investing, and insurance. You’ll achieve this by conducting in-depth user research and evaluations, translating your findings into actionable insights that drive evidence-based strategy and design decisions.This is a 6-month contract which has potential to extend beyond the initial term. Our client’s team is working on a hybrid basis and requires two days per week in office, this may flex based on business needs.Advantages

• Influence Product Development: You’ll play a pivotal role in shaping the direction of digital products for a major player in the banking industry, seeing your research directly inform user-facing solutions.
• Diverse Project Portfolio: Work across a wide range of digital platforms and services, from everyday banking to investing and insurance, offering continuous learning and varied challenges.
• Collaborative Environment: Join a highly collaborative HCD team where your insights are valued and you’ll work closely with strategists, designers, and business stakeholders.
• Impactful Work: Contribute to enhancing the daily digital experiences of millions of customers, improving accessibility and usability for essential financial services.

Responsibilities

• Collaboration: Working with experience strategists, designers, and business stakeholders to understand and support their research needs.
• Research design: Defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis.
• Research preparation: Creating participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols.
• Data collection: Conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
• Analysis: Utilizing qualitative and quantitative approaches to make sense of the data collected.
• Reporting: Translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.

Qualifications

• Deep knowledge of and experience with User-Centered Design and Human Factors research methods.
• Strong communications skills: written, oral, and graphical.
• Strong project management skills with ability to balance tasks spanning multiple studies.
• Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field.
• 3-5 years of relevant experience
• Graduate degree preferred.
• Experience in the financial industry.
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset.

Summary
If you’re a passionate Design Researcher eager to contribute to a leading financial institution, we encourage you to apply today! Take the next step in your career and help shape the future of digital banking.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$59.53 – 62.77 per hour

Location

Toronto, ON

Job date

Fri, 13 Jun 2025 01:56:40 GMT

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