UX607 BR: Service Design (Spring 2025)

Job title:

UX607 BR: Service Design (Spring 2025)

Company

Wilfrid Laurier University

Job description

Faculty/Academic Area: Faculty of Liberal ArtsDepartment: User Experience DesignCampus: BrantfordEmployee Group: WLUFARequisition ID: 8891Position Title: UX607 BR – Service DesignTerm: Spring 2025 (May 5 – July 29, 2025)Days/Times: Wednesdays, 7:00PM – 9:50PMHours per week/Hours Total: 3 per week/36 totalType of Course: In personAnticipated Class Size: 20Additional Course Requirements: NonePosted on: January 13, 2025Posting ends: January 27, 2025Position Summary:Closely looking at how to combine a service’s frontstage and backstage, the teaches students how to take a holistic view of an organization’s interaction ecosystem. Students learn principles of good service design and how they relate to user experience design and user experience research including: elements of service design systems, service safaris, experience prototyping, storyboarding and service blueprinting. Students learn to apply those tools and practices through the creation of project brief for a local service business.Qualifications – Required:

• PhD

Qualifications – Other:

• 2+ years experience teaching or providing training in Service Design
• Submission of a sample Service Blueprint
• Commitment to promoting diversity, equity, and inclusion in the classroom
• Strong communication and presentation skills
• Familiarity with methods of user experience research and their application in holistic service design
• Strong ability to mentor and inspire students in creating actionable project briefs for real-world service design applications

Salary: $9,206.40 subject to CA 25.2Application Deadline: January 27, 2025Submit with Application:Required for All Applicants

• CV (required)

Required for External Applicants

• Names and Contact Information for Referees

• Evidence of Good Teaching

• Verification of Degree

Optional

• Link to an online portfolio of published/broadcast audio work relevant to the course

• Cover Letter

• Teaching Dossier

• Sample Course Outline (2-pages maximum)

Applicants will be required to submit proof of academic credentials for highest degree prior to being awarded a contract. It is highly recommended that applicants include this verification with their application.Application Deadline: January 27, 2025Applications may be addressed to:Dr. Kathryn Carter c/o Felicia DeonarainTo Apply:Please click the gold “Apply Now” button located on the top right hand side of the page.You will be asked to sign in if you have already created an account. If you are not a registered user, you may create an account to apply to career opportunities. Once an account is created you will be able to sign in to apply for the position.This appointment is in accordance with the , for which the Wilfrid Laurier Faculty Association (WLUFA) is the exclusive bargaining agent. All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the . Candidates should review these documents and ensure the information required is easily accessible in the application.Please Note:is used to apply to an individual posting and must be submitted with each application. The completed form is to be uploaded with all other application materials by the deadline listed in the course posting. Refer to Appendix I of the for further guidance about completing the CAF and Appendix H for details on how this form will be scored.CTF Members (those who have taught a Laurier in the last 36 months) may wish to submit a single application to multiple course postings via the Posted Course Application Form (PCAF) Appendix G, which includes the CAF. The link to the Faculty specific PCAF is included in the email notification of posted courses you would have received from the hiring department/program/area at Laurier. The PCAF is a separate form due within 5 days of the email notification of posted courses and is submitted via Qualtrics. Refer to this notification for the link to the PCAF. Members who do not submit a PCAF may apply for posted course through a separate application for each course. Refer to the collective agreement for additional information on the PCAF.For Supplementary Remuneration for large classes or multi-section courses, see Article 28.3Pursuant to Article 13.5 of the Collective Agreement for Contract Teaching Faculty (CTF) and Part-time Librarians, all applicants shall apply electronically. Applications must be received by 23:59 local time of the date on the posting.Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills, and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates from equity deserving groups. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at indigenous@wlu.ca. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity and Accessibility at equity@wlu.ca. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at hr@wlu.ca.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In accordance with the requirements of Citizenship and Immigration Canada, the successful applicants will be required to prove they are legally able to work in Canada.Members of the designated groups must self-identify to the appropriate Dean(s) to be considered for employment equity.All course offerings will be contingent on adequate student registration and subject to budgetary funding.Members of the Contract Teaching Faculty bargaining unit:Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online.All applications shall be reviewed and considered under a set of criteria established by the part-time hiring committee. Only those applicants recommended for a position will be contacted.

Expected salary

Location

Brantford, ON

Job date

Wed, 15 Jan 2025 06:30:13 GMT

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