Vitality Personal Consultant in Kitchener, Ontario

The Distributor Relations & Learning team is looking for a dynamic individual who will play a crucial role in ensuring our clients have a seamless and positive experience with our Vitality program. This position is responsible for attending meetings, following up with clients, and ensuring they are successfully onboarded and ready to utilize the Vitality program to its fullest potential.

Working independently, the position is expected to create and maintain strong internal and external customer relationships, exceed our service level commitments, and look for opportunities to improve our service quality.

Individuals who are successful in this role are engaged, responsive, collaborative, and passionate about their roles within a team that has direct contact with our customers.

Position Responsibilities:

• Engage with clients through meetings and regular follow-ups to address their needs, ensure satisfaction, and provide ongoing support for the Vitality program.

• Guide clients through the onboarding process, offering personalized assistance to ensure they understand and can effectively use the Vitality program.

• Maintain communication to encourage client participation, monitor progress, and motivate them towards achieving health and wellness goals.

• Keep precise records of client interactions and progress, prepare management reports, and handle escalated calls with empathy.

• Collaborate with internal teams for effective case management, contribute to process improvements, and stay updated on business and technology changes.

Required Qualifications:

• Minimum 2 years experience in a customer support role

• Solid understanding of systems such as AWD, Mainframe and Salesforce

• Solid understanding using computer systems and software applications.

Preferred Qualifications:

• Nice to Have: Bilingual (French & English) – The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

• Nice to Have: Bilingual (English & Mandarin) – The successful candidate could have to also communicate in Mandarin to support clients from various jurisdictions.

• Strong analytical, research, problem-solving, decision-making and escalation management skills

• Solid understanding of the different needs of our customers, and a customer-centric vision

• A passion for health, wellness, and helping others achieve their goals.

• Demonstrated professionalism and sound judgement

• Excellent organization and prioritization skills, as well as time management skills

• Adaptability in a fast-paced, changing environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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Tentang Manulife dan John Hancock

Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id .

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com .

Primary Location

Montreal, Quebec

Working Arrangement

Kombinasi

Salary range is expected to be between

$44,775.00 CAD – $74,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.