Workplace Support Specialist

As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized and functioning office space through regular environmental audits.

About the role

• Create a positive experience for clients by addressing needs and answering questions with urgency
• Maintain functionality and appearance of the physical office by repairing furniture and equipment and replenishing supplies
• Assist office reorganization and special events through furniture and equipment moves
• Assist internal communication efforts by posting, delivering and removing signage
• Perform regular environmental audit of assigned floors
• Adhere to resources and tools to create work orders, track progress and provide effective communication to leadership and other teams
• Manage work order processes, coordinate site services vendors and schedule preventative maintenance
• Proactively identify and resolve issues and anticipate client needs
• Collaborate with the Workplace Support team, Building Maintenance, Focus sub-teams and leadership to execute and support projects to maintain a hospitable office environment
• Assist with processing incoming and outgoing mail and packages and provides client support in package tracking and shipment
• Order, receive, forecast, audit and maintain workplace inventory

About you

Minimum Qualifications

• 2 years of experience in customer service, hospitality or a related field
• Ability to lift and carry 50 pounds or heavier
• Valid driver’s license
• Ability to push and maneuver heavy carts

Preferred Qualifications

• Experience finding solutions for clients and meeting client expectations
• Understanding of the challenges associated with physical workspace planning
• Experience in delivering written and verbal professional communication
• Ability to work a flexible schedule including into the evening or occasional weekends
• Ability to self-manage scope of work and time
• Proficiency in the Microsoft Office Suite

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Innovation Studio (RIS) launched in 2019 and has gone on to make its mark in the Canadian fintech industry. Headquartered at 156 Chatham Street in Windsor, Ontario, the company renovated the historic building which began as an auto showroom and garage before becoming a furniture store, the Old Fish Market, the Coach and Horses Pub, and the Loop.

With the backing of Rocket Companies®, RIS is able to capitalize on the creativity and growth of a startup environment with the stability and enterprise experience of a mature company. At RIS, Canadian talent is able to collaborate, design, build, test and return a full range of custom IT solutions. RIS is leading the charge to make Windsor Canada’s tech hub. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.

Disclaimer

This posting is for an existing vacancy for a Workplace Support Specialist at Rocket Innovation Studio. The compensation for this position is $17.88-$34.17 per hour. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Our Talent Acquisition team uses artificial intelligence to assist in screening, assessing, or selecting applicants. Our hiring process is never completely automated and uses AI in conjunction with our recruiting and talent acquisition professionals.

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