Writing Centre Support Specialist

Job title:

Writing Centre Support Specialist

Company

Thompson Rivers University

Job description

attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Current OpportunitiesAttention Safari users: This site requires cookies to function. Please click to accept the cookie. Cookies will be used strictly for the functioning of the site.Toggle navigationJob DetailsThis site attempts to protect users against attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Writing Centre Support Specialist – (00343.10)Share this job as a link in your status update to LinkedIn.Application RestrictionsOpen to both Internal and externalJob TypeSupport Staff (CUPE)Posting In effect from24/3/2025Closing Application Date4/4/2025Closing date for internal CUPE applicants4/4/2025Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the “closing date for internal CUPE applicants” will be considered alongside external applicants.Full/Part TimePart TimeSupport TypeAuxiliary (Under 4 Months)Anticipated Start Date1/5/2025Position End Date (If Applicable)13/8/2025The Hours of work are subject to change depending upon departmental requirementsScheduleVariedSchedule Description20 hours/weekDUTIESThe Writing Centre Support Specialist provides administrative support to a team of volunteers, PTIC contractors, and work study students in various tutoring roles in the TRU Writing Centre. The Specialist works closely with the Writing Centre Coordinator to ensure effective day-to-day operations of the Writing Centre and the Centre’s participation in the provincial WriteAway tutoring program.MAJOR DUTIES & RESPONSIBILITIES * Sets up, organizes, and modifies appointments and tasks. Oversees procedures and daily Centre operations.

• Maintains, updates, and builds tutoring schedules in the online scheduling software WCOnline. Schedules Peer Academic Coaches in partnership with the Supplemental Learning program.
• Supports tutoring staff by answering questions and troubleshooting issues or problems that arise.
• Offers feedback on writing by questioning, clarifying, and guiding student learners. Answers questions about plagiarism, various writing formats, grammar, content, and citation styles both face-to-face and online.
• Responds to emails, phone inquiries, and texts and monitors various social media platforms.
• Acts as an institutional point of contact for the provincial WriteAway tutoring program. Selects tutors for the WriteAway schedule and provides ongoing training and support.
• Creates and maintains the Centre’s website and utilizes programs such as ACM and Notepad++.
• Promotes and advertises Writing Centre programs and services.
• Proofreads and edits blog posts, student handouts, posters and other promotional materials.
• Generates statistical data for regular reporting on the Centre’s activities and for the Peer Academic Coaching program.
• Coordinates special work assignments for tutoring staff.
• Addresses student complaints, referring to the Writing Centre Coordinator as needed.
• Manages a tutoring budget of approximately $30,000 per year and oversees payroll for 25+ tutors.
• Provides coaching for tutors who are late for shifts or not performing assigned tasks.
• Provides support for the Writing Centre Receptionist (e.g. training, assigning tasks, checking work, providing feedback, etc.)

REPORTS TO
Director, Student Access and Academic SupportsQUALIFICATIONSEDUCATION:

• Bachelor’s degree in a related field
• TESL certification or equivalent

EXPERIENCE:

• Three years recent related experience including:

• Tutoring in a second/additional language setting
• Providing administrative support and using scheduling systems/software

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to deal courteously and tactfully with others
• Ability to communicate effectively both verbally and in writing
• A comprehensive understanding of academic standards, writing, and grammar
• Ability to plan multiple tasks in a timely fashion
• Ability to learn new systems quickly
• Advanced computer knowledge with a high level of understanding of Microsoft Word, Excel, PowerPoint, SurveyMonkey, ACM web page management, and WCOnline
• Ability to perform electronic data entry at 45 wpm
• Excellent accuracy and attention to detail
• Ability to exercise sound judgment
• Ability to work effectively both independently and as a team member
• Excellent organizational skills and ability to be resourceful
• Ability to establish priorities, meet deadlines, and effectively deal with unexpected situations
• Excellent interpersonal and intercultural communication skills

WORKING CONDITIONS

• Working in close proximity to students
• General office conditions

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.Pay Band$30.68 – $34.09 ( CUPE Grade 08 (90% – 100%) )Salary ratePlease Note: This position may be subject to a 90% salary for the first 560 hours of employment.LocationKamloops, BC CA (Primary)# of Hires Needed1Organizational UnitThompson Rivers University -> Faculty of Student Development -> CASA (Counselling, Academic Supports & Assessment)Diversity and Inclusion Commitment:Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our . External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

Expected salary

Location

Kamloops, BC

Job date

Wed, 26 Mar 2025 03:40:25 GMT

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